I finally heard back from Rimmel about the packaging issues.Here is their reply.
Thank you for telling us about your dissatisfaction. We're sorry to hear you've had this experience with our Lasting Finish Lip - Kate Moss Collection.
Coty is dedicated to supporting superior quality products with world class service. We appreciate your time in letting us know our product's packaging did not meet your expectations. Your comments will be shared with the appropriate teams for consideration, as we constantly seek to improve the products and programs offered to our consumers.
We hope you will select and enjoy Coty brand fragrances, cosmetics, skin care, sun care and personal care products for your personal and gift giving needs, and we invite you to contact us with any additional questions or comments. It will be our pleasure to assist you.
Product Care Specialist
Coty Inc Global Consumer Affairs
1-800-715-4023 - Monday-Friday, 9am-5pm, ET (US only)